The Patient Care Manager facilitates progression-of-care; and monitors the patient's progress to ensure that the plan of care and services provided are patient focused, high quality, evidence based, appropriate to patient needs, efficient, and cost effective.
Demonstrates priority setting and time management capabilities.
Knowledge of Case Management Society of America’s case management standards of practice. Eligible to sit for, and successfully pass, the test for certification as a Certified Case Manager (CCM) or Accredited Case Manager (ACM) within 2 years of employment.
The Patient Care Manager must possess strong communication and interpersonal skills, leadership, negotiation skills, good leadership talent.
Possesses excellent communication and negotiation skills. Must demonstrate patience and tact when working with patients, families and members of the healthcare team.
Fosters positive internal and external customer relations.