Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Provide first-line IT support by actively monitoring and responding to tickets with urgency and prioritization
- Deliver hands-on and remote support for end users across office and production environments
- Support multi-site operations (Buffalo Grove, Vernon Hills, Ravenswood)
- Troubleshoot hardware, software, network, and peripheral issues
- Manage incidents and service requests through resolution with strong time management
- Collaborate with internal IT teams and vendors to drive issues to resolution
- Assist with local IT projects (deployments, upgrades, site initiatives)
- Create and maintain IT documentation and knowledge base articles
- Train and support end users through 1:1 sessions and group training
- Ownership of project through life cycle
Technical Requirements
- Active Directory /Windows / Microsoft 365 support
- Dell laptop/desktop hardware troubleshooting and deployment
- Network and printer support
- Software installation and deployment tools
- Basic networking knowledge (LAN vs WLAN, client vs server)
- Video conferencing systems support What We’re Looking For
- Strong customer service mindset with the ability to prioritize in a fast-paced environment
- Hands-on problem solver who takes ownership through resolution
- Comfortable working in a manufacturing environment where production is critical
- Strong communication skills (verbal and written)
- Ability to work independently and across teams