Job Summary:
We are looking for a National VOR support professional to monitor vehicle status at dealerships, manage off-road vehicles using digital dashboards, and ensure vehicles are back on the road quickly. You will collaborate with key stakeholders to meet service delivery KPIs, resolve escalations, and maximize vehicle uptime.
Location: Oragadam, Tamil Nadu
Experience: 2-3 years
Industry: Automotive
Working Days : 6 days
Key Responsibilities:
- Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
- KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
- Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
- Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
- Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
- Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
- Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.