ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review warranty documentation for the purpose of validating dealer warranty claims
- Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
- Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
- Track status of a claim under review from submission through completion
- Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
- Escalate unresolved issues to manager
- Track claim payment system for potential issues and review by Client’s claim systems team
- Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
- Validation of requests for repairs by the dealer network
- On-site at customer offices close to Jacksonville, FL airport.
WORK ENVIRONMENT
Office environment
- The noise level in the work environment is usually moderate
Monday – Friday; regular office hours