As a Customer Service Representative, you will support customers and dealerships by phone and email. Your mission is to provide clear information, follow up on cases and ensure customers receive a great service experience.
Your main responsibilities:
- Support customers with questions, issues or requests
- Follow up on open cases until completion
- Provide solutions and escalate when needed
- Make reminder calls and gather customer feedback
- Update CRM tools and prepare summaries or reports
- Share insights to help improve processes and customer satisfaction
This position is based in Madrid. The first two months are on-site for training and onboarding. After that, the role becomes hybrid (50% remote).