PURPOSE OF THE POSITION – Global Retail Audit & Mystery Shopping Program Manager
Project management and steering of the project team, contact person for the customer. Ensuring agreed deliverables and objectives are met.
DUTIES AND RESPONSIBILITIES
- Leading and supporting the Global MSX Audit Team
- Organizing, preparing and participating at weekly reviews
- Organizing and participating at quarterly reviews with superior management. Agree and check on the content of the review with the Regional Delivery Leader.
- Participating in ad-hoc meeting
- Conduct and chair regular KPI performance reviews
- Produce and develop analytical reporting, which is clear and concise, and communicate reporting to ensure performance is tracking against KPI’s and targets
- Resolve operational issues quickly and efficiently including performance, personnel, and relationships, support and communications in the market/project
- Ensures that all audits are delivered according to the agreed quality standard and reports meet the highest standards of precision, clarity, and compliance
- Oversee the global Budget and P&L and find ways to optimize profitability in alignment with Delivery Leaders.