Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team.
Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
Customer Feedback Loop: Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC), including, but not limited to, the following:
Adhere to all Quick Lane brand standards.
Quick Lane Dealers’ Operating Standards, including safety and cleanliness.
Provide direct in-dealer training and mentoring for all RPC & MTC.
Quick Lane processes and programs.
Ensure RPC completes weekly administrative duties accurately and on time.
Create and deliver annual performance reviews for assigned RPC.
Develop personal growth and performance improvement plans.
Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region.
Make recommendations to senior management.
Drive KPI performance in assigned market.
Review action plans for milestone completion and identify issues/opportunities.
Achieve consumer experience standards as prescribed by FCSD within the assigned regions.
Support Quick Lane special projects and initiatives Basic Qualifications.