Project Manager – Learning Solutions - Japan & South Korea
Key accountabilities:
Full delegation in all activities related to:
- Optimizing the planning of resources to support the Pitch or Sales Team during the pre-Sales and Sales process.
- Monitoring & controlling Value Stream delivery within for projects delivered wholly or substantially within Japan or South Korea.
- Monitoring and controlling budget and forecast for projects delivered in Japan or South Korea.
ABOUT THE ROLE
Summary and purpose of the role
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
The Project Manager contributes to the MSX Vision, Mission and Purpose by delivering ‘Value to Customer’; ensuring quality, cost and timing of the Value Steam/s projects delivery; managing the design, supply and set up for new business, and leading the Value Stream/s delivery to meet the Global Target.
The Project Manager is MSX’s primary client interface, collecting feedback and monitoring customer satisfaction and retention, driving the improvement of the delivery quality and the value of MSX solutions. In cooperation with the Sales Team, this role is responsible for business renewal/retention, and is involved actively in People management: carrying out individual performance reviews to secure understanding of targets, and monitoring performance across the Regional or Global Delivery Team within the Value Stream/s.
Key activities and responsibilities
Project Manager’s accountabilities include the following activities:
- Ensure the Project deployment on a daily/weekly basis (depending on assigned objectives and project activities) in line with the Company project management standards, and through:
- Process and delivery standards application and alignment
- Project documentation development and maintenance
- Team and team leaders operational support, including escalation process
- On time new hire/backfill requisition submission to HR team
- New joiner/replacement onboarding support
- Training and coaching plan definition and deployment
- Team performance management
- Continuous Improvement plan deployment, through Kaizen Events, Problem Solving workshops, brainstorming sessions, as well as implementation of the identified improvements
- Ensure project stakeholders management, including regular operational interactions with client, applying early warning procedures and managing escalation when required
- Monitor the progress of Project operational results on a daily/weekly/monthly basis (depending on the assigned objectives and project activities) as well as define and deploy necessary mitigation actions to achieve project objectives
- Monitor systematically Project financial performance ensuring the achievement of financial objectives, providing and timely adjusting Project financial forecast in Company system, in line with the Company scheduling
- Ensure all direct reports have annual and periodic Performance Development Dialogues (PDD), documented within People Central to promote continuous development and maintain alignment with team and business goals
- Support the local accounting team(s) on the following matters:
- Provide monthly invoicing instructions in line with accounting scheduling
- Timely submit purchase requests related to project needs
- Provide feedback on supplied and received material/services/equipment
- Timely approve team members’ business expenses
- Deploy available business analytics tools, to continuously monitor the operational KPIs and service quality
- Support Delivery Leaders in managing project extension and renewals, ensuring the right level of required information.
- Monitor Client satisfaction KPIs at project level, supporting the Delivery Leader in defining and deploying Client satisfaction mitigation actions.
- Support Delivery Leader and the Sales team in managing Client meetings and business reviews
- Deploy operational excellence related rules and policies, documented workflows, and SOPs
- Ensure effective collaboration and inputs with Global Audit & Assurance team in the deployment of required standards and local ISO9001/TISAX certifications, supporting internal audit activities, as well as monitor maintenance and renewal of said certifications
- Ensure Project’s compliance with the applicable Company policies and procedures
- Monitor Customer Satisfaction trends, including Customer Satisfaction Index (CSI)
- Carry out ongoing customer reviews / contacts to ensure customer requirements are well understood and service delivery exceeds customer expectations
- Ensure actions are taken to prevent and address potential internal and external customer concerns
- Establish employee (direct reports) individual targets in line with Value Stream/s overall targets
- Improve People management processes, support employee development and growth, and increase employee satisfaction and engagement across the company
- Provide feedback to your manager on product/solution development opportunities as consequence of frequent customer contacts, industry knowledge and ‘ad hoc’ interactions with strategic business consulting companies, to foster innovation into the Value Stream/s
- Drive the Local/Regional Value Stream/s delivery to meet the Local/Regional target (aligned with global target)
- Coordinate and/or organize the support to the Local/Regional Client Leader during the pre-sales and sales phases
- Be responsible for the Local (Japanese & South Korean) Value Stream P&L
- Be responsible for providing on time all the invoicing instructions needed to the Finance team in Japan
- Develop and implement resource plans to ensure project delivery to the highest quality standards which maximizes business opportunities