This is an exciting opportunity where you will be responsible for the analysis of and acting upon field quality related issues gathered from warranty data and technical reporting systems, providing accurate data and presentations to vehicle assembly and engineering departments that will result in vehicle quality improvements. You will also be required to attend escalation meetings to support and ensure quality topics are worked on and progressed efficiently with an effective solution. You will design, produce, maintain, and evolve reports, drawing on a variety of data sources specifically using PowerBI as the reporting tool of choice. The role will occasionally require business travel within the EU liaising with process partners and engineering departments.
Responsibilities:
- Liaise between the manufacturing plant and engineering departments on field quality topics to support with development of solutions leading to a reduction in warranty costs.
- Ensure customer safety and product liability issues are communicated and escalated to the quality departments, engineering and manufacturing plant, ensuring customer protection.
- Represent Aftersales in quality meetings, presenting field quality information to suppliers, management, and corporate personnel to facilitate problem resolution process.
- Continual assessment of the Aftersales quality reporting process, providing input on processes shared across the group, aid in implementation of new processes or improvements to existing.
- Produce quality reports and dashboards according to business needs.
- Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way.