The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.
Job Responsibilities
Program Operations (80%)
· Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
· Review dealer submitted claims for accuracy as defined by the specific claim type
· Develop and maintain basic program reports
· Contact fleet customers via email for claims exceeding a specific dollar value
· Chargeback to dealers of unauthorized or incorrect claims
· Respond to customer or dealer submitted questions via email or phone regarding rejected claims
· Troubleshoot rejected claims
Technical (20%)
· Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
· Assist in documentation of claim entry procedures, processes and reference material