We're looking for a dedicated National VOR Support professional to join our team in Chennai, India. In this role, you will be the backbone of our vehicle service operations, monitoring vehicle status across dealerships and managing off-road vehicles through advanced digital dashboards. You'll work collaboratively with key stakeholders to ensure vehicles return to the road quickly while maintaining exceptional service delivery standards. This is an opportunity to make a real impact by optimizing vehicle uptime and driving operational excellence across our national network.
- Monitor vehicle status in real-time at dealerships and manage off-road vehicles through digital dashboards, ensuring complete visibility across the network
- Track and analyze service delivery KPIs in collaboration with stakeholders to meet established timelines and minimize vehicle downtime
- Manage customer and dealer escalations with empathy and efficiency, working proactively to resolve issues and get vehicles back on the road promptly
- Escalate unresolved issues to supervisors in a timely manner when KPIs are at risk, providing clear context and recommended solutions
- Coordinate with OEMs, service providers, and internal teams to expedite repairs and optimize vehicle service processes
- Conduct detailed delay analysis to identify root causes, document findings, and recommend process improvements
- Generate comprehensive daily, weekly, and monthly performance reports on vehicle metrics, highlighting trends and areas for improvement
- Maintain organized records and documentation of all vehicle service activities, ensuring transparency and accountability across all stakeholders