Job Responsibilities:
· Understand components of the PASE program (guidelines, components and calculations).
· Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.
· Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.
· Ask probing questions to understand the situation and answer and/or direct appropriately.
· Perform cursory investigation to identify and resolve questions & potential issues.
· Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.
· Recognize and record suspicious activity related to PASE.
· Work with the RIM Help Desk regarding RIM Compliance.