The Express Service Consultant will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX. The Consultant will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.
Day to Day Responsibilities
Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Consultations as outlined in the MSX Express Service program documentation
Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation
Dealership staff training as outlined in the MSX Express Service program documentation
Dealership phone follow-up support
Timely and comprehensive completion of dealer action plans
Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
Adequate OEM National and Regional personnel contact
Monthly field detail reports submission
Weekly time cards and expense reports submission
Need to be available and have the desire to travel 80% of the time