We are looking for an IT Infrastructure Specialist to join the team and work closely with infrastructure vendors and internal IT teams to control service delivery and performance, ensure alignment with the infrastructure roadmap (cloud, on-prem, hybrid), and actively drive service quality and improvements.
This role is focused on hands-on involvement and personal ownership; the core purpose is to control infrastructure vendor delivery, performance, and alignment with roadmap and strategy.
You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems.
Key Responsibilities
- Align infrastructure providers with internal IT teams to ensure consistent service delivery and alignment with business and country-specific requirements
- Review SLAs, KPIs, and service reports; proactively challenge incidents, recurring problems, performance bottlenecks, and capacity gaps
- Drive continuous service improvement initiatives, ensuring measurable outcomes rather than passive acceptance of vendor reporting
- Contribute to infrastructure strategy and roadmap (cloud, on-prem, hybrid), including standardization across countries and lifecycle planning (hardware, OS, platforms)
- Review, communicate, and approve major infrastructure changes; ensure proper risk assessments, rollback plans, and coordination for business-critical systems
- Define and own monitoring and observability standards; ensure effective alerting (minimal noise, no blind spots) and end-to-end visibility across infrastructure and applications
- Validate monitoring coverage across all regions and systems; drive improvements toward proactive issue detection and prevention
- Support security and operational resilience by ensuring patching compliance, backup and disaster recovery processes, while optimizing capacity, cost efficiency, and license usage