We are looking for a Genesys Cloud WFM Engineer (Genesys Cloud – Development Focus) with strong hands-on experience in configuring, extending, and integrating Workforce Management capabilities within Genesys Cloud.
This role focuses on technical implementation, automation, and customization of WFM solutions, ensuring scalable and efficient workforce operations through system design and development.
Responsibilities:
- Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
- Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
- Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
- Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem
- Collaborate with engineering and architecture teams to define technical solutions and integration patterns
- Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment
- Troubleshoot and resolve complex technical issues related to WFM configurations and integrations