We are looking for a Junior L1 Genesys Support Engineer for Genesys Cloud-related projects to perform callflows minor updates, upgrades, changes, and timely resolve clients' issues, following EST time zone for work for full-time and full-remote employment.
This is a great opportunity for a real quick learner, customer-focused technical individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services, and learn Genesys technology.
This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model.
Please note that this position is aligned with US Eastern Time (EST).
In Indian Standard Time (IST), the expected schedule is typically evening to early morning (around 6:30 PM – 3:30 AM IST)
Responsibilities: