We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
- Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
- Analyze complex business and technical challenges to define scalable and effective solution architectures.
- Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
- Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
- Lead the planning and execution of contact center deployments, migrations, and system upgrades.
- Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
- Support production readiness activities and ensure smooth transition of contact center solutions into live environments.