We are seeking an experienced CCaaS Senior Design Lead (Genesys CX Cloud) to lead the design and architecture of a large-scale contact center transformation. The platform has been selected through an RFP process, with implementation led by a system integrator; however, this role sits within the client’s internal team, working directly with business and IT leadership to define and own the design strategy.
This is a high-impact, enterprise-level role focused on the design phase of a program migrating approximately 7,000+ users from a legacy on-premises environment to a modern Genesys cloud platform. The organization is moving away from a long-standing managed service model and aims to build internal ownership and capability.
As the design authority, you will define the future-state contact center across customer journeys, platform architecture, and enterprise integrations, while enabling internal teams to become self-sufficient and take long-term ownership.