We are looking for an DevOps Architect to lead DevOps strategy and delivery for enterprise Amazon Connect Digital (Chat) platforms. This role combines hands-on architecture with team leadership, focusing on CI/CD, IaC, and scalable cloud solutions across multiple business units.
Responsibilities
- Own DevOps architecture, CI/CD pipelines, and IaC (CDK/CloudFormation)
- Lead AWS services setup (Amazon Connect, IAM, DynamoDB, Lex bots, Lambda integrations)
- Manage multi-environment deployments and cross-account pipelines
- Lead and mentor DevOps team across sprints and deliveries
- Troubleshoot infrastructure, application, voice, SIP, and platform‑related issues
- Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
- Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
- Implement monitoring (CloudWatch, X-Ray) and incident management
- Drive automation, testing, and environment stability