Coordinate information gathering, communication, and documentation related to quality complaints and nonconformance investigations
Support local and global investigations of internal and external product issues, including formal problem‑solving and reporting
Serve as an internal auditor for the ISO 9001 Quality Management System and act as the Management Representative to the Quality System Registrar
Track and report on QMS performance metrics, including audit results, corrective actions, root causes, and countermeasures
Act as a liaison between Supply Chain, Operations, and Design Authority to resolve quality issues impacting products and customers
Work with Operations management to establish, monitor, and achieve key quality metrics
Prepare and deliver regular activity and performance updates to management regarding quality initiatives and concerns
Monitor and report on local and global KPIs on weekly/monthly cycles as required
Ensure accuracy, compliance, and consistency of all quality‑related documentation, including customer‑facing materials
Collaborate with Operations, Sales, and Customer teams to provide timely responses to client inquiries and ensure professional communication

Quality Management Specialist