Summary of the Role:
· Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders
Responsibilities:
· Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date
· Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
· Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required
· Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.)
· Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions
· Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business
· Monitor assigned clients’ position & receivables