We are seeking an experienced and decisive Operation Manager to lead the daily operations of our premier resort in Maldive Village, Seychelles. In this pivotal role, you will oversee all aspects of resort operations, ensuring exceptional guest experiences while maintaining operational excellence and profitability. You will manage a diverse team, coordinate multiple departments, and implement strategic initiatives that drive the resort's success in this tropical paradise destination.
- Oversee all daily operational activities across the resort, including front office, housekeeping, food and beverage, maintenance, and guest services
- Lead, mentor, and manage resort staff, fostering a culture of excellence, accountability, and professional development
- Develop and manage operational budgets, monitor expenses, and implement cost-control measures while maintaining service quality standards
- Ensure compliance with health, safety, and environmental regulations, conducting regular audits and implementing corrective actions
- Coordinate with department heads to optimize resource allocation, scheduling, and inventory management
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement and operational efficiency
- Manage guest relations and resolve escalated complaints with professionalism and discretion
- Implement and maintain property management systems and operational procedures to streamline processes
- Develop and execute strategies to enhance guest satisfaction, occupancy rates, and revenue generation
- Liaise with corporate management, ownership, and external stakeholders regarding operational performance and strategic initiatives
- Ensure the resort maintains its brand standards and delivers consistent, high-quality service experiences