📍 Location: Beirut
🕘 Full-time | Office-based | Schedule: 2/2 days
We are currently looking for a detail-oriented Call Quality Evaluator to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement.
Key Responsibilities:
Evaluate and score customer calls based on quality standards
Analyze call recordings and identify areas for improvement
Prepare quality reports and provide constructive feedback
Requirements:
Bachelor’s degree in Business, Communications, or a related field
Strong analytical and listening skills
High attention to detail and objective judgment
Languages:
Arabic – native or near-native
English – Upper-Intermediate
French – a plus (not required)
Salary & Benefits:
💰 Salary: 700–750$ + performance-based bonus
🍽️ Corporate meals provided
🌴 28 days paid annual leave