Navigator, Client Services (Community Services Worker Canada Summer Jobs Grant)

Reporting to the Navigator Coordinator, this position is generally the first point of contact between the Society and our clients. This position is responsible for referring clients to services and provides an integral part of reviewing and updating the centralized database to ensure the Society has accurate and relevant information to meet clients, donors, and staff needs. We are seeking one individual in a temporary capacity who is eager to make a difference by utilizing their client service, data entry, problem-solving and communication skills. This is an opportunity to gain valuable experience while contributing to a team environment.

This position will be responsible for:

• Supporting referral intake & ongoing follow up
• Participating in the delivery of standardized programs
• Providing outreach regarding services and benefits available
• Maintaining accurate and objective client records
• Assisting in raising public awareness about dementia and the way it affects families and individuals
• Reviewing and modifying client accounts for accuracy and consistency based on Society standards
• Manually updating Society’s database after consulting with appropriate team members
• Other duties and projects that are similar in nature of the position as required.