A Community manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.
There are four core categories of responsibilities:
Management
- Maintain the physical and fiscal assets of the community
- Complete all resident move-ins, move-outs, transfers and renewals
- Inspect vacant apartments to ensure rental readiness and perform move-out inspections
- Supervise and motivate onsite personnel to achieve the operational goals of the property
- Liaise and collaborate with regional and senior management
- Ability to professionally resolve resident and employee issues
- Attend court, as necessary
- Uphold and enforce all company policies, processes, and procedures
- Perform other duties as necessary to meet the needs of upper management, residents and the property
Leasing
- Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
- Conduct tours of the grounds of the community and show apartments to prospective residents
- Sell the community over the phone/internet to convert leads to on-site tours
- Greet all individuals that enter the leasing office in a friendly and professional manner
- Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
- Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
- Represent the company in a professional manner at all times
Customer Service
- Develop and maintain professional relationships with prospective and current residents
- Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
- Handle resident calls and in-person concerns
- Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws
Administrative
- Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
- Collect and process rental payments
- Facilitate the move-in and move-out process
- Maintain property records
- Assist with payroll