What You’ll Do

Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
Handle repayment changes, statements, internet banking support, broker escalations, settlements, and more.
Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
Ensure compliance with policies, industry regulations, and internal procedures.
Collaborate with internal teams to improve processes and enhance customer experiences.

Aussie Product Support Specialist (Blended Customer Service)