Service Desk Technician (Associate-Level)

Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD.

• Must be a US Citizen 
• Must have an active DoD Security Clearance.
• Non-remote (relocation incentive available)

The Service Desk Technician (Associate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.  

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
• Work with customers to develop new value-added programs and data solutions with existing structures and new requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.