Link Solutions is seeking a ServiceNow Analyst to join our team at Adelphi, MD.
- Must be a US Citizen
- DoD Secret Clearance required
- Non-remote (relocation incentive available)
The ServiceNow Analyst will support the design, optimization, and operation of the ServiceNow platform. You will be responsible for requirements tracking, documentation, release coordination, and quality assurance. You will be responsible for ensuring that ServiceNow solutions align with mission needs and ITIL best practices while supporting continuous platform improvement.
Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
Job Responsibilities:
- Support the gathering, documenting, and managing business and functional requirements for system updates and new feature implementations.
- Coordinate the planning and execution of release cycles, ensuring the timely delivery of ServiceNow enhancements and updates.
- Perform quality assurance testing to validate new functionality and identify issues before release.
- Maintain accurate system documentation, including user stories, process flows, and configuration changes.
- Troubleshoot and resolve system issues, collaborating with developers and end users as needed.
- Work closely with stakeholders to optimize ServiceNow applications, workflows, and dashboards for service delivery.
- Ensure all implementations comply with ITIL v4 standards and ARL-specific requirements.
- Contribute to platform governance activities. including change control and performance monitoring.
- Monitor platform health, user satisfaction, and service quality to support continuous improvement.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.