Video Teleconferencing (VTC) Support Specialist

Link Solutions is seeking a Video Teleconferencing (VTC) Support Specialist to join our team at Adelphi, MD

• Must be a US Citizen 
• Must have an active DoD Top Secret Clearance
• Non-remote (relocation incentive available)

The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization.

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. 

Job Responsibilities:

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.