Purpose: The Manufacturing Specialist handles the manufacturing, repairing, and refreshing of Lingraphica’s speech generating devices (SGDs). The Manufacturing Specialist follows all established standard operating procedures for manufacturing high-quality SGDs that conform to Lingraphica’s specifications. This position works closely with the Supply Chain Manager and other functions within the Operations teams to ensure inventory availability. This position also works closely with the Product and Engineering teams in identifying, diagnosing, and resolving manufacturing and other technical issues with our SGDs.
Essential Duties & Responsibilities:
- Manufactures SGDs according to established standard operating procedures
- Uses HubSpot ticketing pipeline to document, track, and complete manufacturing workload
- Completes QC testing on all SGDs before adding to inventory
- Performs daily refreshes on returning loaner devices
- Monitors available inventory and makes recommendations to Inventory team
- Collaborates with Product Support team to document, triage, and complete repairs in a timely manner
- Completes regular training with Product and Engineering teams on hardware and software updates
- Proactively engages in process improvement; works to improve individual and team efficiency
- Meets or exceeds team goals and metrics; uses reports and audits to track productivity
- Performs other duties as needed and engages in projects and workgroups