We’re looking for a Claims Team Manager to join our Group Protection Claims team offering a competitive salary of up to £52,000 depending on experience. You will lead a talented group of Claim Specialists to deliver excellent customer outcomes. This is a fantastic opportunity to shape team performance, influence service delivery and make a meaningful difference to customers at important moments in their lives.
What you'll be doing:
- Leading and managing a team of Claim Specialists to deliver a proactive and high-quality claims service
- Aligning team objectives with departmental goals, service levels and performance targets
- Monitoring performance using management information and responding to trends and changes
- Recruiting, developing and supporting colleagues to build capability and maintain service excellence
- Overseeing claims assessment and decision making, including authorising payments within agreed limits
- Building and maintaining strong relationships with corporate clients, intermediaries and stakeholders
- Ensuring compliance with legislation, regulations and internal policies including data protection requirements
- Driving continuous improvement by identifying themes, resolving issues and enhancing processes
Who we're looking for:
- Proven experience leading and developing teams in a service-driven environment
- Strong communication and influencing skills, with the ability to build effective relationships
- Experience in claims, insurance or financial services is desirable
- Good understanding of risk, governance and regulatory requirements
- Analytical mindset with the ability to interpret data and make informed decisions
- Ability to prioritise workloads and adapt to changing business needs
- Commitment to delivering fair customer outcomes and excellent service
- Confidence to challenge, improve processes and support continuous improvement
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience #LI-CV1