We’re looking for an Income Protection Claims Consultant to join our Retail Protection Claims team, offering a salary of £25,000. This is a great opportunity for someone who enjoys working with customers, building relationships and managing claims. You’ll play a key role in delivering a fair, supportive and consistent claims experience, making a real difference to people when they need it most.
What you'll be doing:
- Setting up and managing new Income Protection claims
- Requesting and reviewing medical evidence from GPs, consultants and other specialists
- Reviewing claims in line with agreed assessment timescales
- Building positive relationships with customers, IFAs and third parties
- Maintaining accurate records and ensuring claims are handled in line with processes and legislation
- Delivering a consistent, timely and customer‑focused service aligned to service level agreements
- Identifying complaints or breaches and escalating them appropriately
- Handling inbound calls with confidence and professionalism
Who we're looking for:
- Experience working in a claims, insurance or customer‑focused environment
- Knowledge of Income Protection products or a willingness to build this knowledge
- Strong communication skills with the ability to build trust and rapport
- A customer‑centred approach with the confidence to manage sensitive situations
- Good judgement and attention to detail when reviewing information and evidence
- Strong IT skills, including Microsoft Word and Excel
- The ability to manage workloads, deadlines and priorities effectively
- A collaborative mindset with a willingness to support team goals
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience