The Order Flow Coordinator, 1st Shift is responsible for allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. In addition, they also assign and monitor fulfillment work including, staging, shipping, wave times and pick and pack assignments for various functions.
A day in the distribution looks like this:
- Strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies.
- Creates batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch like SKU’s.
- Monitors released wave progress through the pick, QA, VAS, Replen, Pack and Ship process communicating with the respective functional Supervisor of any delays in processing.
- Ability to effectively communicate with all Managers and Supervisors.
- Creates dashboard management reports relating to wave cycle times, SLA performance and backorders.
- Provides feedback to Supervisors on issues impacting outbound order flow.
- Receives and manages order routing changes and edits from the company’s order desk and Customer Service.
- When required, force close waves and communicates proactively to the affected Supervisors.
- Monitors and responds to emails and phone calls in a timely manner.