Position Overview
We are seeking an experienced Advisor to join our growing NERA team. This Advisor will manage a caseload of up to 1,000 alumni who are 3–6 years post–high school and are exploring or pursuing a Career and Technical Education (CTE) or workforce postsecondary pathway. The Advisor will support alumni through key milestones, including identifying and enrolling in a training program, persisting to completion, and securing employment. For alumni who are not currently enrolled, the Advisor will provide proactive outreach and individualized guidance to help them evaluate options and take next steps toward enrollment. For alumni who are not yet ready to enroll, or who have completed a program but have not secured a job, the Advisor will provide ongoing coaching and job placement support.
The role centers on delivering support primarily via nudge text technology - crafting, maintaining, refining and delivering timely, relevant text nudges aligned to alumni needs and pathway milestones - and then supplementing these nudge texts with direct 1:1 advising provided through a combination of text, video and phone conversations. The Advisor will work closely with the NERA Program Manager and the Associate Director of CTE Programs and Partnerships to strengthen alumni engagement, improve outcomes, and support the continued growth of the program. This role reports to the NERA Program Manager.
Duties and Responsibilities:
General responsibilities include (but are not limited to):
Alumni Support
- Manage a caseload of up to 1,000 alumni using nudge texting, phone calls, and virtual meetings to provide individualized support with CTE/workforce program selection and enrollment, career readiness, and job placement post completion
- Support alumni who are seeking employment by connecting them to job opportunities and supporting next steps toward placement
- Use Mainstay (NERA platform) to track needs, prioritize outreach, and respond to alumni requests within 24 hours during the workweek
- Connect alumni to KIPP Forward foundational supports, including microgrants and mental health services
- Partner with the NERA Program Manager to develop clear, concise text scripts that deliver timely resources and guidance to help alumni enroll in training, persist through completion, and secure career-launching employment
Program
- Develop and maintain a deep understanding of regional CTE offerings, including certification requirements, program durations, and industry relevance
- In collaboration with our Workforce Advisors, actively monitor and evaluate CTE training partners to ensure program quality and alumni success rates meet standards
- Proactively monitor and communicate application deadlines for high-priority workforce programs and entry-level career opportunities to ensure no student misses a placement window
- Build and manage a comprehensive database of industry-specific employment pipelines, tracking application windows and hiring cycles for key employer partners
Data and Admin
- Support KIPP Forward data collection initiatives, which may include enrollment and employment verification, semester transcript collection, and annual alumni surveys
- Track and analyze alumni data (e.g. program enrollment, program completion, certification attainment, job placements, engagement) to help inform alumni support and programming
- Maintain current alumni contact utilizing a variety of available resources; keep accurate record of contact, enrollment and career information in our data tracking systems
- Leverage alumni data to create and maintain outreach strategies on a weekly basis
Team Collaboration
- Participate in mandatory in person summer training, July 13-17, 2026
- Attend and actively participate in important team meetings that will include but are not limited to, KIPP Forward monthly team meetings, weekly check-ins with NERA Program Manager, and NERA monthly team meetings
- Maintain regular, open communication with the NERA Program Manager to navigate complex alumni challenges, strengthen feedback loops, support continuous improvement, and increase alumni engagement
- Seek and prioritize cross collaboration with other teams to bolster the support NERA is offering alumni (i.e. work closely with Workforce team members to better understand CTE programs, jobs placement, and other career opportunities for alumni CTE/Workforce alumni in NERA)
- Collaborate with the Workforce Team to ensure successful transition of Y2 CTE/Workforce alumni to NERA program in Year 3
- Respond to emails, calls and texts from staff within 24 hours during the workweek