Position Overview:
The Product Operations Analyst is a key member of the Product Management team, responsible for supporting the operationalization of data center products across their full lifecycle - from concept and launch through scale and optimization. This role is responsible for translating customer requirements and commercial commitments into repeatable product standards, operational processes, and reportable metrics. This is a highly cross-functional role ideal for someone who thrives in ambiguity and start-up culture, enjoys building processes, systems, and tooling from scratch, and wants exposure to a broad range of functional business areas. This position demands a detail-oriented, self-starting approach with a strong ability to translate product decisions into execution.
Job Responsibilities:
- Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations
- Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked
- Support the definition and maintenance of standardized data center product offerings
- Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning
- Translate customer requirements into internal product, design, and operational specifications
- Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service
- Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational Key Performance Indicators (KPIs)
- Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
- Support launch readiness for new data center sites, assets, or customer deployments
- Support customer-facing engagements with product positioning, technical specifications, and associated collateral
The successful candidate will have experience and practical expertise in the following: