Location Hampstead, London
Package £competitive + enhanced benefits & rewards
Basis Permanent
Hours 40 hours per week
About us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.
About our role
We have a new and exciting opportunity for an experienced and highly professional General Manager to lead one of our most prestigious development: Fitzjohn’s. Located a stone’s throw from the heart of Hampstead village, this collection of 29 luxury apartments is the crown jewel of our portfolio.
As General Manager, you are the heartbeat of the community. You aren't just managing a building; you are the primary bridge between our residents and the Pegasus brand. From overseeing our hydrotherapy spa and fitness studios to mentoring a dedicated onsite team, your goal is to ensure that luxury is felt in every interaction.
Leadership & Management
- You will lead and mentor a dedicated onsite team, managing everything from rotas to performance coaching. Your goal is to foster a culture where ‘excellence is the baseline and staff retention is driven by engagement.
- You are the face of Pegasus Homes. You’ll work closely with Sales and Rental teams to ensure the development and wellness facilities are permanently ‘show-ready,’ directly influencing the occupancy and reputation of this flagship site.
Operational Ownership
- You will act as the primary liaison for the Development Team, overseeing defect management and post-handover works. You ensure that any issues are resolved with zero impact on the development’s flawless aesthetic.
- From managing the guest suite diary to coordinating estate services you ensure the machinery of the building runs silently in the background, providing a maintenance-free experience for residents.
- Performing weekly tests on mechanical and emergency systems and conducting ‘quick-fix’ resets to ensure 100% facility availability.
- As we outsource all hard and soft services, you will be the lead onsite point of contact for our specially selected partners. You will hold vendors to strict Service Level Agreements, ensuring that every contractor, from maintenance to specialist spa technicians, operates with the discretion and excellence required for a luxury environment.
Health & Safety
- You are the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining an impeccable audit trail of all activities.
- With a perceptive eye, you’ll monitor the changing needs of our residents, escalating concerns regarding physical or mental capacity with the utmost sensitivity and discretion.
- Working with our Buildings & Communities Manager, you’ll lead fire door checks and risk assessments, ensuring Fitzjohn’s remains a benchmark for safety and compliance.
Commercial Strategy
- Your knowledge of the local area is vital. You will proactively build a network of local partners to secure exclusive opportunities and bespoke services for our residents and have a strong knowledge of local amenities.
- You will take full accountability for development finances, identifying smart operational savings while never compromising on the five-star service expectations of our residents.
About you
You’ll be an experienced manager and possess a proven track record of strategic leadership within UHNW residential property management, five-star hospitality or flagship premium retirement living. You implicitly understand the level of service, discretion, and attention expected by a discerning clientele.
Experience
- Experience working strategically alongside development teams and contractors. You are adept at managing complex defect management, snagging lists, and post-handover transitions to ensure a multi-million pound physical asset remains in flawless condition.
- Experienced in managing specialist third-party contracts (e.g., spa maintenance, specialist cleaning, and mechanical services). You know how to hold vendors to strict Service Level Agreements.
- Significant experience in recruiting, mentoring, and performance-managing onsite teams.
- Understanding of budgetary management and financial reporting. You can navigate P&Ls or development budgets with total transparency, identifying cost-saving efficiencies without ever compromising the luxury service delivery.
- Proven ability to design and deliver sophisticated social calendars and bespoke events that align with the refined tastes of our residents.
- Ultimate responsibility for Health & Safety and facilities compliance. This requires a deep working knowledge of The Fire Safety Act and Building Safety Act, with hands-on experience managing fire risk assessments and remedial actions.
- Highly tech-savvy, with a high level of proficiency in Google Workspace (G-Suite) and digital property management platforms for compliance logging, incident reporting, and collaborative communication.
- IOSH, NEBOSH or property management related qualification would be a distinct advantage
Attributes
- You excel at navigating complex complaints or sensitive family situations with total calmness, maintaining professional boundaries and absolute discretion.
- You ideally possess an insider’s perspective on the local social calendar and premium amenities, allowing you to act as a true lifestyle curator for our residents.
- This is a flagship role for a high-profile development. Applicants must be able to demonstrate a history of managing premium environments where the expectation of quality is absolute.
- You'll have a flexible approach and be willing to work outside of your normal hours as required which may include some weekend working.
Invested in your wellbeing
At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining the team at Fitzjohns, you will enjoy a comprehensive benefits package
- Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
- Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
- Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.
Your recruitment journey
Our hiring team personally review every application. Depending on the role, the process typically involves a telephone screening call, followed by one or two interview stages (virtual or in-person). We always encourage a site or office visit so you can experience life at Pegasus Homes firsthand. We promise to keep you updated throughout your journey.
We are an inclusive employer and welcome applications from all backgrounds. Please let us know if you require any reasonable adjustments during the process.
Note: Applicants must currently possess the right to work in the UK.
If you have the skills and experience we’re looking for, we’d love to hear from you!