Receivables Support Representative

Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Receivables Support Representative to own collections, resolve billing issues, and protect revenue.

This is a high-execution role — not passive support.

You will:

• Drive collections on past-due accounts
• Investigate and fix billing discrepancies
• Maintain accurate CRM records
• Ensure cash flow stays consistent

If you follow up until things are fully resolved — you’ll thrive here.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections (calls + emails)
• Secure:
• Payments
• Payment commitments
• Maintain consistent follow-up cadence until resolution
• Reduce:
• Aging balances
• Delinquency risk
• Identify and drive auto-pay conversions

Receivables Case Management

• Investigate billing issues from:
• Collections efforts
• Customer inquiries
• Internal teams
• Identify root causes (not just symptoms)
• Open, manage, and close cases in Salesforce
• Ensure each case includes:
• Issue
• Investigation
• Resolution
• Confirm customer clarity before closing

Billing Issue Resolution

• Fix:
• Invoice discrepancies
• Account setup issues
• System errors
• Coordinate with internal teams to resolve issues fast
• Prevent repeat problems through root-cause fixes

Customer Communication

• Communicate with clarity, confidence, and professionalism
• Balance:
• Urgency (collections)
• Empathy (customer experience)
• Provide proactive updates on:
• Billing issues
• Payment status
• Handle objections and push conversations forward

Documentation & CRM Accuracy

• Maintain clean, structured records in Salesforce
• Log:
• Calls
• Emails
• Commitments
• Outcomes
• Ensure documentation is complete and audit-ready

Process Improvement

• Identify recurring billing or collections issues
• Recommend improvements to:
• Workflows
• Systems
• Share insights during weekly reviews
• Help reduce:
• Escalations
• Repeated errors

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops
• You’re:
• Persistent
• Detail-oriented
• Execution-focused
• You take ownership and solve problems end-to-end
• You stay organized in high-volume environments
• You can handle collections without damaging customer relationships

Required Experience & Skills

• Experience in:
• Accounts receivable
• Collections
• Billing support
• Customer account management
• Proven ability to handle high-volume communication
• Experience with CRM tools (preferably Salesforce)
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• High attention to detail and organization

Nice to Have

• Structured AR or collections environment experience
• Experience reducing delinquency or improving cash flow
• Experience driving auto-pay adoption
• Background working with operations or service teams
• Familiarity with root-cause analysis and process improvement

What a Typical Day Looks Like

• Execute outbound collections and follow-ups
• Investigate billing discrepancies
• Open and update CRM cases
• Coordinate with internal teams to resolve issues
• Convert customers to auto-pay
• Track performance and identify improvements

In short:
You ensure cash is collected, issues are fixed at the root, and nothing slips through the cracks.

Key Metrics (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Total collections secured ($)
• Reduction in aging balances
• Auto-pay conversion rate

Case Management

• Billing cases opened vs. closed
• Resolution time
• Documentation accuracy
• Cases open > 2 weeks minimized

Execution Quality

• Timeliness of follow-ups
• Reduction in escalations
• CRM data accuracy

Why This Role Stands Out

• Direct impact on cash flow and revenue protection
• High ownership and accountability
• Clear performance metrics
• Opportunity to improve systems and processes
• Fast-paced, execution-driven environment

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Follow through until resolution
• Are comfortable with collections and problem-solving
• Thrive in structured, high-output environments

This role is a strong fit.