Receivables Support Representative (Collections, Billing Resolution, AR Operations) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Receivables Support Representative to protect revenue, reduce aging balances, and drive payment resolution across customer accounts.
This is not a passive support role.
You will:
- Own collections execution
- Investigate billing issues
- Drive payment follow-ups
- Maintain CRM accuracy
- Improve receivables processes
If you’re someone who follows through until the issue is fully resolved — this role fits.
What You’ll Own
1. Collections & Payment Execution (Primary Focus)
- Execute daily outbound collections via phone and email
- Follow up consistently until:
- Payment is secured
- Or a commitment is confirmed
- Reduce:
- Aging balances
- Delinquency risk
- Identify opportunities to:
- Convert customers to auto-pay
- Maintain disciplined follow-up cadence
2. Receivables Case Management
- Investigate billing issues and discrepancies
- Identify root causes (not just surface fixes)
- Open, manage, and resolve cases in Salesforce
- Ensure every case includes:
- Clear issue summary
- Investigation details
- Final resolution
- Confirm customer understanding before closing cases
3. Billing Issue Resolution
- Diagnose:
- Invoice errors
- Account setup issues
- Service/billing mismatches
- Coordinate fixes across internal teams
- Prevent recurrence through root-cause resolution
4. Customer Communication & Follow-Up
- Communicate clearly and confidently with customers
- Balance:
- Urgency (collections)
- Empathy (customer experience)
- Provide proactive updates on:
- Payment status
- Billing investigations
- Handle objections professionally
5. Documentation & CRM Accuracy
- Maintain clean, structured case records in Salesforce
- Log:
- Calls
- Emails
- Commitments
- Outcomes
- Ensure audit-ready documentation at all times
6. Process Improvement & Insights
- Identify recurring billing or collections issues
- Recommend improvements to workflows and systems
- Contribute insights during weekly reviews
- Help reduce:
- Escalations
- Repeated errors
What Makes You a Strong Fit
- You don’t drop follow-ups — you close loops
- You’re:
- Persistent
- Detail-oriented
- Execution-focused
- You balance firm collections with good customer experience
- You take ownership and solve problems end-to-end
- You stay organized under high-volume workload
Must-Have Requirements
- Experience in:
- Accounts receivable
- Collections
- Billing support
- Customer account management
- Proven ability to handle:
- High-volume calls and emails
- Experience with CRM tools:
- Strong problem-solving and analytical skills
- Excellent written and verbal English communication
- High attention to detail and organization
Nice to Have
- Structured collections environment experience
- Experience reducing delinquency or improving cash flow
- Background working with:
- Operations
- Service or installation teams
- Experience driving auto-pay adoption
- Familiarity with:
- Root-cause analysis
- Process optimization
What a Typical Day Looks Like
- Execute outbound collections calls and emails
- Follow up on past-due invoices
- Investigate billing discrepancies
- Open and update CRM cases
- Coordinate with internal teams to resolve issues
- Convert customers to auto-pay where possible
- Track and report progress
In short:
You ensure cash is collected, issues are fixed, and nothing slips through the cracks.
Key Metrics (KPIs)
Collections Performance
- 100% completion of daily collections tasks
- Amount of cash collected
- Reduction in aging balances
- Auto-pay conversion rate
Case Management & Accuracy
- Billing cases opened vs. closed
- Case resolution time
- Accuracy of CRM documentation
- Cases open > 2 weeks minimized
Communication & Execution
- Response and follow-up speed
- Reduced escalations
- Clean and complete documentation
Why This Role Stands Out
- High ownership over revenue protection
- Direct impact on company cash flow
- Clear performance metrics
- Structured execution environment
- Opportunity to improve systems and processes
Interview Process
- Initial Screening Call
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you:
- Are disciplined with follow-ups
- Enjoy solving billing problems
- Can handle collections with confidence
This role is a strong fit.