Role: Patient Care Coordinator
Work Arrangement: Fully Remote
Job Type: Independent Contractor, Full-time
Work Schedule: Monday–Friday, within EST (Eastern Standard Time) schedule
Location: LATAM
About Pearl Talent:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work With Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.
About the Company
Our partner is a virtual-first specialty clinic providing compassionate, evidence-based care for patients with rare and complex chronic conditions like Ehlers-Danlos Syndrome (EDS), POTS, MCAS, and related disorders. By using advanced digital health tools, they break down barriers to care and support patients who are often underserved and misdiagnosed.
Their mission is to expand access to specialized care and improve patients’ quality of life. The team operates in a fully remote, fast-paced environment that values empathy, initiative, and operational excellence.
Responsibilities:
- Patient Support & Communication: 50% Act as the first line of contact for patient inquiries across platforms—EHR, secure chat, and phone—handling scheduling, prescription coordination, and follow-ups with clarity and empathy.
- Care Coordination & Navigation: 40% Work closely with our clinical team and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations. Track patient progress across the care journey and ensure continuity of care.
- Operational Workflow Management: 10% Maintain HIPAA-compliant documentation, support onboarding for new patients, and flag care gaps and systemic or financial barriers to care. Participate in team meetings and continuous process improvement efforts.
- Use and/or create automations to create leverage; currently manual tasks - responding to humans and chart preparation
- Respond to inbound messages and respond to patients
- Work with 2 existing patient coordinators
- Medical Scribe: Serve as a Medical Scribe, accurately documenting patient encounters, physician notes, and other relevant information in the electronic medical record (EMR). Ensure timely and precise medical documentation to support high-quality patient care.
Tools:
- Elation Health (EHR)
- Slack
- Google Workspace (Gmail, Sheets, Drive)
- Zoom
- Spruce Health (for patient messaging & VOIP)
- Notion (internal knowledge base)
Requirements
Must haves:
- Prior experience in care coordination, case management, or virtual clinical support (1-2 years of US healthcare experience)
- 1 year of experience as a Medical Scribe in a clinical or telehealth setting.
- Familiarity with U.S. healthcare systems (insurance, referrals, prior authorizations)
- Familiarity with medical terminology
- Experience with Elation EHR or similar digital health platforms preferred
- Strong preference for candidates with VC-backed digital health company experience
- Understanding healthcare and what visit processes look like, can make clinical judgment calls,
- Operationally sound
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Generous PTO: In accordance with company policy
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
- Work-Life Balance: Flexible hours that support a healthy balance
Our Recruitment Process:
- Application
- Screening
- Skills Assessment
- Top-grading interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re passionate about improving patient experiences, thrive in a collaborative environment, and want to make a real difference in healthcare access, we’d love to hear from you. Apply now to join a mission-driven team delivering compassionate pediatric care worldwide.