🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)
Full-Time | Remote | U.S. Hours
🚀 About the Role
We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations inside a growing multi-WAN ISP environment.
This is not a basic helpdesk role.
You’ll work directly with:
✅ Live ISP infrastructure
✅ Multi-WAN & SD-WAN environments
✅ Wireless backhaul systems
✅ Routing & failover operations
✅ Bonded WAN connections
✅ Enterprise networking equipment
You’ll troubleshoot complex connectivity issues, configure production-grade networking hardware, and help maintain high-availability systems across:
- fiber
- fixed wireless
- bonded WAN
- Starlink
- SD-WAN deployments
This role is ideal for someone with real-world ISP/WISP/MSP experience who enjoys solving network problems in live production environments.
🔥 What You’ll Own
Customer Support & Network Troubleshooting
- Respond to customer issues involving:
- connectivity problems
- latency
- packet loss
- VoIP quality
- routing issues
- Troubleshoot:
- bonded WAN links
- SD-WAN failover
- wireless backhaul
- VLAN segmentation
- VPN connectivity
- Support:
- routers
- firewalls
- customer premise equipment (CPE)
- Document:
- troubleshooting steps
- root cause analysis
- configuration changes
- Participate in rotating after-hours emergency support (1 week/month)
- Consult with business customers on:
- redundancy
- failover
- network optimization strategies
ISP Network Operations & Infrastructure
- Monitor and maintain:
- wireless backhaul systems
- edge routing devices
- bonded WAN infrastructure
- core ISP services
- Provision and configure:
- routers
- VLANs
- firewall rules
- QoS policies
- VPNs
- Troubleshoot:
- BGP
- OSPF
- failover events
- routing loops
- WAN instability
- Configure and maintain:
- MikroTik RouterOS
- Peplink SpeedFusion
- InControl2
- Support:
- tower deployments
- infrastructure expansion
- backhaul upgrades
- Maintain:
- configuration backups
- network hardening
- firmware updates
- IP documentation
- network diagrams
🌍 Technical Environment
You’ll work across a modern ISP stack including:
SD-WAN & Link Bonding
- Peplink
- SpeedFusion
- InControl2
- Starlink
- 5G & terrestrial bonding
Fixed Wireless Networks
- Cambium
- Ubiquiti
- PTP/PMP deployments
Backhaul Infrastructure
- Siklu (mmWave)
- Aviat
- High-capacity wireless transport
Enterprise Wi-Fi
Routing & Networking
- MikroTik RouterOS
- BGP
- OSPF
- VLAN segmentation
- NAT
- QoS
- VPNs
VoIP & QoS
- SIP troubleshooting
- QoS prioritization
- VoIP optimization
💻 What We’re Looking For
Required Experience & Skills
- Hands-on experience in:
- ISP
- WISP
- FTTH
- MSP environments
- Strong troubleshooting skills involving:
- routing
- switching
- WAN connectivity
- failover systems
- Experience configuring:
- routers
- firewalls
- VLANs
- VPNs
- Strong understanding of:
- Strong documentation and communication skills
- Comfortable balancing:
- technical troubleshooting
- customer communication
- Ability to work independently in remote environments
⭐ Strongly Preferred
- Peplink / SpeedFusion experience
- MikroTik RouterOS expertise
- Experience with:
- Cambium
- Ubiquiti
- Siklu
- Aviat
- Experience with:
- fixed wireless deployments
- mmWave backhaul systems
- Familiarity with:
- Starlink
- hybrid WAN deployments
- VoIP troubleshooting experience:
🧠 What Makes You a Great Fit
- You enjoy solving complex network problems
- You stay calm during outages and troubleshooting scenarios
- You care about uptime, redundancy, and reliability
- You think proactively about optimization and scalability
- You can communicate technical issues clearly to customers and internal teams
- You take ownership instead of escalating everything immediately
📅 What a Typical Day Looks Like
- Troubleshoot customer connectivity and routing issues
- Configure routers, VLANs, firewalls, and QoS policies
- Monitor network infrastructure and wireless backhaul systems
- Investigate failover or BGP/OSPF routing events
- Provision new customer deployments
- Support VoIP quality optimization
- Update documentation and network diagrams
- Collaborate with engineering and field teams on escalations and deployments
In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.
📊 Key Success Metrics (KPIs)
- Fast and accurate ticket resolution
- High network uptime and reliability
- Reduced repeat escalations
- Successful provisioning of new customer connections
- Accurate documentation and configuration management
- Strong customer satisfaction and communication quality
🌍 Why This Role Stands Out
- Direct exposure to real ISP/WISP infrastructure
- Work across:
- SD-WAN
- wireless backhaul
- BGP routing
- multi-WAN failover
- VoIP optimization
- High ownership and technical depth
- Opportunity to work with modern networking technologies
- Exposure to large-scale wireless and hybrid WAN environments
- Strong career growth into:
- Network Engineering
- Infrastructure Engineering
- Senior ISP Operations
- Network Architecture
🧪 Interview Process
- Initial Screening Call
- Technical Interview
- Practical Troubleshooting Scenario
- Final Interview
- Offer & Onboarding
👉 Apply Now
If you:
- Thrive in live networking environments
- Enjoy troubleshooting complex ISP infrastructure
- Have hands-on routing and wireless experience
- Want ownership over real production systems
This role is a strong fit for you.