Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Turkish-Speaking Back Office Gaming Support specialist in Sofia, Bulgaria. This role includes fully paid relocation assistance, making it an excellent opportunity for qualified candidates ready to start a new chapter in a vibrant city!
As a Back Office Gaming Support specialist, you will play a crucial role in supporting the gaming operations behind the scenes, ensuring smooth service delivery for our Turkish-speaking players. Join a dynamic team and contribute to providing a seamless gaming experience!
Your Key Responsibilities
- Provide back office support for Turkish-speaking players, handling escalated issues and complex inquiries.
- Coordinate with different departments to resolve player problems efficiently and effectively.
- Manage player data, transactions, and account issues securely and accurately.
- Analyze support tickets and workflows to identify improvement opportunities.
- Maintain detailed records of all interactions and procedures related to player support.
- Participate in process optimization and implementation of best practices to improve operational efficiency.
Requirements
- Fluency in Turkish is mandatory; proficiency in English is highly desirable. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- Experience in back office support or a related role within the gaming industry is preferred.
- Strong analytical skills and attention to detail with an ability to handle sensitive player information responsibly.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a fast-paced environment.
- Problem-solving mindset with a proactive approach to operational challenges.
- Willingness to relocate to Sofia, Bulgaria with full relocation support provided.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses