Head of Client Operations (Remote) – Own Client Results, Retention & Delivery
Position Type: Full-Time, Remote
Working Hours: Flexible (U.S. Client Time Zones Required)
About the Role
We’re hiring a Head of Client Operations to take full ownership of everything that happens after a client signs.
This is not a project management role.
You own:
- Client results
- Campaign performance
- Retention
- Satisfaction
You will operate inside a fast-moving startup environment — where systems are evolving, priorities shift, and execution matters more than theory.
If you’ve worked in scaling environments and can own outcomes end-to-end, this role is for you.
What You’ll Own
Client Ownership (20–30 Accounts)
- Act as the primary point of contact for all clients
- Lead check-ins, manage expectations, and handle requests
- Anticipate risks early and prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and fix underperforming cold email campaigns
- Troubleshoot:
- Deliverability issues
- Poor list quality
- Low-converting messaging
- Quality-check campaigns before launch
- Continuously optimize for measurable outcomes
Cold Email Execution (Hands-On)
- Write and refine outbound copy when needed
- Improve inbox placement and response rates
- Use tools and platforms like:
- Apollo.io
- Smartlead.ai
- Instantly.ai
Systems, SOPs & Scaling
- Build delivery systems as the company grows
- Create practical, evolving playbooks
- Track:
- SLAs
- Client health
- Delivery performance
- Improve workflows continuously (not perfection, progress)
Cross-Functional Execution
- Work closely with:
- Developers (technical issues, infrastructure)
- Outreach team (campaign execution)
- Report directly to the founder
- Own visibility into:
- Client health
- Risks
- Performance
What Success Looks Like
- High client retention and low churn
- Strong campaign performance (deliverability + replies)
- Clients consistently getting results
- Issues identified and fixed before escalation
- Delivery systems improving as the company scales
What Makes You a Strong Fit
- You’ve operated in early-stage or scaling startups
- You take ownership without waiting for instructions
- You’re comfortable with imperfect systems and fast iteration
- You communicate directly and confidently with founders
- You focus on execution, not theory
- You can zoom in (fix campaigns) and zoom out (improve systems)
Requirements (Must-Have)
Experience
- Experience owning client delivery / operations in a startup
- Background in:
- Cold email agencies
- Lead generation
- High-velocity outbound environments
Core Skills
- Deep expertise in:
- Cold email strategy
- Deliverability
- Inbox placement
- Copywriting
- Ability to personally fix campaigns when needed
- Technical understanding of:
- APIs
- Automations
- Data flows
- Daily use of AI tools like:
Nice to Have
- Experience scaling client delivery teams
- Experience working directly with founders
- Familiarity with outbound infrastructure and domains
- Exposure to growth-stage startup environments
Key Metrics (KPIs)
- Client retention & churn reduction
- Campaign performance (deliverability, replies, conversions)
- Client satisfaction & relationship health
- SLA adherence & delivery consistency
- Overall impact on client results
Why This Role Stands Out
- Full ownership (not a support role)
- Direct impact on revenue and retention
- Work directly with the founder
- Build systems from the ground up
- Opportunity to evolve into:
- COO / Head of Operations
- Growth leadership roles
Interview Process
- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding
Apply Now
If you can own client outcomes, fix problems fast, and build systems while executing daily, this role gives you the opportunity to operate at the core of a scaling startup.
Apply now if you’re ready to take full responsibility for client success and growth.