Patrique Mercier Recruitment is seeking a skilled Portuguese-Speaking Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role offers a unique opportunity to deliver exceptional customer support while enjoying the vibrant cultural and professional environment of Sofia.
As a Portuguese-Speaking Support Specialist, you will be responsible for providing high-quality assistance to Portuguese-speaking customers, resolving their issues effectively and ensuring their satisfaction with our products and services.
Key Responsibilities
- Provide excellent support to Portuguese-speaking clients via phone, email, and chat.
- Troubleshoot and resolve technical and product-related issues efficiently.
- Maintain clear and accurate documentation of customer interactions and resolutions.
- Collaborate with team members to share insights and improve support workflows.
- Stay updated with product knowledge and best practices through continuous learning.
Requirements
- Fluent in Portuguese (spoken and written), with native proficiency preferred.
- Strong communication, problem-solving, and customer service skills.
- Technical aptitude and previous experience in customer support or related fields highly desirable.
- Clearly state your native language and nationality in your CV and/or cover letter.
- Willingness to relocate to Sofia, Bulgaria, with full relocation support provided.
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive attitude, adaptability, and commitment to personal and professional growth.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses