Join the team at Patrique Mercier Recruitment ES as a **Portuguese-Speaking Roadside Assistance Representative** for Mercedes, with the flexibility to work from home in the sunny environment of Greece! This position is perfect for enthusiastic individuals who are fluent in Portuguese and have a passion for helping others. In this role, you will provide vital support to Mercedes customers facing roadside emergencies, ensuring they receive prompt and efficient assistance.
Imagine being part of a prestigious brand while enjoying the comfort of your home office in Greece! Your responsibilities will include guiding customers through their situations, coordinating assistance, and ensuring a seamless experience that reflects the excellence of the Mercedes brand. If you're ready to take on this rewarding role, we want to hear from you!
Your Responsibilities
- Field calls from Portuguese-speaking customers who require roadside assistance.
- Quickly assess the situation and provide guidance to customers in distress.
- Coordinate with local service providers to ensure timely assistance.
- Document customer interactions and follow up on service delivery.
- Collaborate with team members to continuously improve service quality.
- Maintain knowledge of Mercedes products and services to deliver accurate information to customers.
Requirements
- Your nationality and native language must be clearly stated in your application.
- Fluency in Portuguese (both written and spoken) is essential; proficiency in English is advantageous.
- A strong desire to provide exceptional customer service and assistance.
- Prior experience in customer service or a related field is a plus, but not required.
- Excellent communication and problem-solving skills.
- Ability to remain calm and empathetic in stressful situations.
- Self-motivated and able to work independently in a remote environment.
- Willingness to learn and adapt to new technologies and systems.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and two weeks hotel )
- Free Greek Lessons, discounts and other perks