Portuguese-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in partnership with Supercell Games, is offering a unique opportunity for a Portuguese-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Portuguese and have a passion for gaming, this role allows you to develop your career with one of the world’s leading mobile game developers.

As a Portuguese-Speaking Player Support Specialist at Supercell Games, you will be responsible for providing excellent support to Portuguese-speaking players, ensuring they have the best gaming experience possible. You will work closely with a passionate and innovative team dedicated to player satisfaction and community engagement.

Your Key Responsibilities

• Provide timely and accurate support to Portuguese-speaking players through multiple communication channels, including chat, email, and social media.
• Investigate, analyze, and resolve player issues with empathy and professionalism.
• Collect and communicate player feedback to relevant teams to help improve game features and support services.
• Maintain detailed and precise records of player interactions and support activities.
• Collaborate with cross-functional teams to enhance support processes and overall player experience.
• Assist in creating and updating support documentation and knowledge base materials.

Requirements

• Fluency in Portuguese is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent verbal and written communication skills with the ability to interact professionally and empathetically with players.
• Eligibility and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses