📞 Client Support & Scheduling Specialist
Full-Time Remote | U.S. Business Hours
🚀 About the Role
We’re hiring a highly organized and phone-confident Client Support & Scheduling Specialist to support day-to-day operations, manage inbound leads, and keep the scheduling pipeline running smoothly.
This is not a passive admin role.
You’ll be one of the first points of contact for potential clients — responsible for:
- responding quickly to inquiries,
- following up consistently,
- qualifying leads,
- and turning conversations into booked appointments.
This role is ideal for someone who thrives in:
- client-facing communication,
- appointment setting,
- operational coordination,
- and fast-paced service environments.
If you’re proactive, detail-oriented, and confident on the phone, this role is a strong fit.
🔥 What You’ll Own
Phone & Lead Management
- Handle inbound and outbound calls professionally and confidently
- Respond quickly to new leads and inquiries
- Follow up consistently to maximize appointment conversions
- Qualify leads based on company criteria
- Guide prospects through the scheduling process
- Maintain strong communication throughout the client journey
Appointment Setting & Calendar Coordination
- Schedule appointments between prospects and internal teams
- Manage calendars and avoid scheduling conflicts
- Send reminders and confirmations before appointments
- Handle cancellations and rescheduling efficiently
- Ensure no qualified opportunity slips through the pipeline
CRM Management & Pipeline Tracking
- Maintain accurate lead records inside the CRM
- Log:
- calls
- notes
- appointment updates
- follow-ups
- Keep pipeline stages organized and updated
- Ensure strong documentation discipline and clean workflows
Administrative & Operational Support
- Support day-to-day administrative coordination
- Manage email follow-ups and operational communication
- Maintain organized digital records and systems
- Assist leadership and internal teams with operational needs as required
✅ Required Experience & Skills
- Based in Latin America
- Fluent, professional English with a neutral or clear accent
- Strong and confident phone communication skills
- Experience in:
- appointment setting
- customer service
- scheduling
- client support
- administrative coordination
- Experience using CRM systems
- Strong organization and multitasking abilities
- Comfortable working U.S. business hours
- Ability to work independently with minimal supervision
⭐ Nice-to-Have Experience
- Experience in:
- HVAC
- roofing
- landscaping
- contractor services
- home services industries
- Familiarity with:
- Google Calendar
- Calendly
- HubSpot
- Experience supporting U.S.-based clients or businesses
🧠 What Makes You a Strong Fit
- You are confident and professional on the phone
- You respond quickly and follow through consistently
- You are highly organized and detail-oriented
- You enjoy helping people and guiding conversations
- You stay calm managing multiple priorities
- You proactively solve problems instead of waiting for direction
📅 What a Typical Day Looks Like
- Respond to inbound calls and lead inquiries
- Follow up with prospects and schedule appointments
- Update CRM records and pipeline activity
- Coordinate calendars and confirmations
- Send reminders and manage reschedules
- Support operational and administrative workflows
- Communicate with internal team members to keep schedules organized
In short:
You keep the pipeline moving by ensuring leads are contacted quickly, appointments are booked efficiently, and operations remain organized and responsive.
📊 Key Metrics for Success (KPIs)
- Number of qualified appointments booked
- Lead response time
- Appointment show rate
- CRM accuracy and activity tracking
- Pipeline movement and scheduling efficiency
- Client responsiveness and communication quality
🌟 Why This Role Stands Out
- High-impact client-facing role
- Strong ownership over scheduling and lead coordination
- Opportunity to work directly with U.S.-based clients and teams
- Fast-paced environment with clear growth opportunities
- Remote flexibility with structured operational systems
- Direct impact on company revenue and pipeline performance
🧪 Interview Process
- Application Review
- Initial Screening
- Role-Specific Interview
- Final Interview
👉 Apply Now
If you:
- are confident communicating on the phone,
- enjoy scheduling and operational coordination,
- can manage leads and appointments efficiently,
- and thrive in fast-moving environments,
this role is a strong fit for you.