Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Client Operations Manager to own client delivery, execution tracking, and operational workflows across multiple accounts.
This is a high-ownership, execution-driven role where you will:
- Manage client communication and expectations
- Drive accountability across teams
- Ensure consistent delivery and progress
- Build systems that eliminate operational gaps
Your goal: keep clients moving forward without founder involvement in day-to-day operations.
What You’ll Own
Client Operations & Communication
- Serve as the primary point of contact for clients
- Manage communication across:
- WhatsApp
- Slack
- Google Workspace
- Run regular check-ins to track:
- Progress
- Commitments
- Blockers
- Maintain clear, structured communication across all stakeholders
Delivery & Execution Management
- Maintain a live tracker for all client workstreams
- Ensure all deliverables are completed on time
- Identify and drive the top 2–3 priorities per client each week
- Proactively flag risks and resolve execution gaps
- Step in to unblock teams and maintain momentum
Workflow & Process Optimization
- Build and improve:
- SOPs
- Workflows
- Operational systems
- Identify inefficiencies and implement structured solutions
- Create automations for:
- Reporting
- Tracking
- Notifications
- Leverage AI tools to improve speed and execution
Team Coordination & Accountability
- Align cross-functional teams on:
- Timelines
- Deliverables
- Outcomes
- Hold teams accountable while maintaining strong relationships
- Identify bottlenecks early and resolve them proactively
Hiring Support (As Needed)
- Assist with:
- CV screening
- Initial candidate evaluations
- Provide structured recommendations for hiring decisions
What Makes You a Great Fit
- Execution-focused with strong operational discipline
- Highly organized with exceptional follow-through
- Strong communicator who can confidently manage clients
- Comfortable working in fast-paced, scaling environments
- Problem-solver who proactively removes blockers
- Systems thinker who builds structure where none exists
Requirements
- 3–5 years experience in:
- Operations
- Project management
- Chief of Staff
- Account management
- Proven experience managing:
- Multiple clients or workstreams simultaneously
- Hands-on experience building:
- Workflows
- SOPs
- Real operational systems
- Strong client-facing communication skills
- High ownership, accountability, and attention to detail
Nice to Have
- Experience contributing to company growth or scaling operations
- Experience with automation tools:
- Exposure to AI-native tools:
- Background in startups or high-growth environments
Tools & Tech
- Slack / WhatsApp / Google Workspace
- Notion / Airtable / ClickUp (or similar)
- Zapier / Make / n8n
- AI tools for automation and workflows
What Success Looks Like
- Minimal founder involvement in day-to-day operations
- Consistent, on-time delivery across all client accounts
- Clear, scalable operational systems in place
- Improved client performance and measurable growth
- High client satisfaction and retention
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
Apply Now
If you’re an operations-driven leader who thrives on execution, accountability, and building scalable systems, we’d love to hear from you.
Apply now and take ownership of client delivery at scale.
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