🌟 Join Patrique Mercier Recruitment ES as a Norwegian Fitbit Customer Support Specialist in Sofia, Bulgaria! We are offering a fully paid relocation package to make your transition smooth and exciting. This role involves providing expert customer support for Fitbit products to Norwegian-speaking customers, ensuring an excellent user experience.
As a Fitbit Customer Support Specialist, you will assist customers by troubleshooting device issues, offering detailed product guidance, and resolving inquiries promptly and professionally. This is a great opportunity to combine your language skills with technical knowledge in a dynamic international setting.
Your Responsibilities
- Deliver outstanding customer support for Fitbit products to Norwegian-speaking clients through phone, email, and live chat channels.
- Troubleshoot technical issues, provide product information, and assist customers in maximizing their Fitbit device experience.
- Accurately document customer interactions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Keep updated with the latest Fitbit product developments through continuous training.
Requirements
- Fluency in Norwegian (both written and spoken) is essential.
- Your native language and nationality must be clearly stated on your CV and/or cover letter.
- Experience in customer support, preferably in technology or consumer electronics, is an advantage.
- Strong communication, problem-solving, and interpersonal skills.
- Willingness to relocate to Sofia, Bulgaria; relocation expenses fully covered by the company.
- Technical aptitude and attention to detail.
- Ability to work both independently and collaboratively within a team environment.
Benefits
- • Financial support during relocation
- • Fully paid training
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses