Lithuanian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to offer an exciting opportunity for a Lithuanian-speaking Player Support Specialist to join their team in Sofia, Bulgaria. If you are fluent in Lithuanian and passionate about gaming, this role presents a fantastic chance to advance your career with a leading mobile game developer.

As a Lithuanian-Speaking Player Support Specialist at Supercell Games, you will provide excellent support to Lithuanian-speaking players, ensuring they have an outstanding gaming experience. Join a creative and collaborative team focused on player satisfaction and delivering high-quality support services.

Your Key Responsibilities

• Respond promptly and professionally to player inquiries from Lithuanian-speaking gamers via chat, email, and social media.
• Investigate and resolve player issues efficiently and empathetically.
• Collect player feedback and communicate insights to relevant teams to enhance game features and support quality.
• Maintain accurate documentation of player interactions and support tickets.
• Work closely with cross-functional teams to continuously improve support processes and player experiences.
• Contribute to the creation and maintenance of support knowledge base materials.

Requirements

• Fluency in Lithuanian and English is required. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent communication skills, both verbal and written, with the ability to interact professionally and empathetically with players.
• Eligibility and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses