Latvian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in collaboration with Supercell Games, is pleased to announce an exciting opportunity for a Latvian-speaking Player Support Specialist to join their dynamic team in Sofia, Bulgaria. If you are fluent in Latvian and passionate about delivering exceptional player experiences within the gaming industry, this role is ideal for you.

As a Latvian-Speaking Player Support Specialist at Supercell Games, you will engage directly with players from Latvian-speaking communities, providing prompt and professional support. Join a collaborative environment where your contributions help elevate the player experience and support the growth of renowned mobile games.

Your Key Responsibilities

• Offer timely and empathetic support to Latvian-speaking players via multiple channels such as chat, email, and social media.
• Investigate and resolve player inquiries, issues, and feedback promptly and efficiently.
• Collaborate with cross-functional teams to improve game features and player support processes based on player feedback.
• Maintain comprehensive and accurate records of all player interactions and support activities.
• Contribute to the creation and continual improvement of knowledge base materials and support documentation.

Requirements

• Fluency in Latvian is required; proficiency in English is preferred. Clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter).
• Excellent communication skills, both written and verbal, with the ability to handle players professionally and empathetically.
• Eligibility and willingness to relocate to Sofia, Bulgaria.

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay,

rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses